Answers from approved content only
The assistant answers from the service descriptions, policies, and FAQ content you approve — it does not improvise facts about your business.
What it does
Four things a website assistant should reliably do
Each capability is scoped narrowly on purpose, so you can verify exactly what the assistant is allowed to say and do.
Intelligent site search
Visitors ask a question in plain language and get routed to the right page or answer instead of guessing at navigation labels.
Inquiry qualification and routing
The assistant gathers the details a real inquiry needs, then routes it to the right service category before a person ever sees it.
Appointment and consultation handoff
When a visitor is ready to talk to a person, the assistant collects the request and hands it off cleanly rather than pretending to book anything on its own.
Limitations, stated
plainly
What the assistant will not do
An assistant that overstates what it can do is a liability. These boundaries are part of every build, not an afterthought.
- The assistant answers from approved content — it does not access private records or outside systems on its own.
- Uncertain or out-of-scope questions are escalated to a person instead of guessed at.
- The assistant does not make purchases, sign agreements, or take irreversible actions.
- Every escalation path ends with a human reviewing the request before anything is finalized.
FAQ
Questions about website assistants
Only what you approve — your service pages, FAQ, and any documents you choose to include. It is not trained on data outside your business.
See what an assistant would look like on your site
We start by reviewing your existing content and mapping the questions visitors actually ask.
Request an Automation Assessment